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Frequently Asked Questions




Service Related Questions

What services do you offer?
What are your business hours?
What sets Microsolution Computers aside from other service companies?
What localities do you service?
Can you tell me what it is I need?
Can you connect all my Computers together?
Do you also sell computers?
Can you set me up with a Web site?

Computer Related Questions

What is a Virus?
What is a Worm?
What is a Trojan?
What is Spyware?
How do I know if my computer is infected?





Service Related Questions

What services do you offer?


Microsolution Computers offers an extensive range of computer products and services, all of which are detailed on our services page. Please take the time to visit and find out more.

What are your business hours?


Microsolution Computers is available between the hours of 8:30am and 5:30pm Monday to Friday. We also offer after hours support for Mission Critical situations.

What sets Microsolution Computers aside from other service companies?


People and Businesses alike can depend on Microsolution Computers.

Aside from being a one-stop shop for all your networking, computer products and services, our experienced, reliable staff and technicians are all experts in their field.

There are many other reasons our customers call Microsolution Computers instead of someone else. Here are just a few:
  • Microsolution Computers values you as a customer
  • We take the time to listen to your needs and requirements
  • Each job is specifically tailored to suit each job and environment
  • We have a true understanding of computers and technology issues
  • We come to you with full onsite support a friendly attitude and professional service
  • No job is too big or too small
  • Our policy - 'A job is not complete until the problem is resolved'
Microsolution Computers provides you with the service and peace of mind that you both need and deserve.

Call us today to begin enjoying the experience.

What localities do you service?


At present Microsolution Computers mainly services Melbourne's Eastern and Southern suburbs, the CBD and some Northern suburbs.

Can you tell me what it is I need?


Yes, one of our experienced consultants can meet with you on your site, to listen and to discuss all your needs, in order to establish exactly what it is that you require.

Can you connect all my Computers together?


Yes, networking is our specialty and because we are a one-stop shop, we can build the entire network from the ground up. Everything from laying the cables, installation of networks Servers, switches and routers to the computer that sits on your desk and allows you to save your documents, browse the internet and check your mail.

With a multitude of networking solutions available, you can be sure that we have the one that is just right for you.

Do you also sell computers?


Yes, we sell only new Server, Desktop and Laptop computers. We also offer an extensive range of peripherals and software as well a host of other computer parts and components.

You name it, we have it.

Can you set me up with a website?


Yes, we can set up a website and provide you with hosting and email options to go with it.


Computer Related Questions

What is a Virus?


A computer virus is a program a piece of executable code that has the unique ability to replicate. Like biological viruses, computer viruses can spread quickly and are often difficult to eradicate. They can attach themselves to just about any type of file and are spread as files that are copied and sent from individual to individual.

In addition to replication, some computer viruses share another commonality: a damage routine that delivers the virus payload. While payloads may only display messages or images, they can also destroy files, reformat your hard drive, or cause other damage. If the virus does not contain a damage routine, it can cause trouble by consuming storage space and memory, and degrading the overall performance of your computer.

Several years ago most viruses spread primarily via floppy disk, but the Internet has introduced new virus distribution mechanisms. With email now used as an essential business communication tool, viruses are spreading faster than ever. Viruses attached to email messages can infect an entire enterprise in a matter of minutes, costing companies millions of dollars annually in lost productivity and clean-up expenses.

Viruses won't go away anytime soon: More than 60,000 have been identified, and 400 new ones are created every month, according to the International Computer Security Association (ICSA). With numbers like this, it's safe to say that most organisations will regularly encounter virus outbreaks. No one who uses computers is immune to viruses

What is a Worm?


A worm is a computer program that has the ability to copy itself from machine to machine. Worms normally move around and infect other machines through computer networks. Using a network, a worm can expand from a single copy incredibly quickly. For example, the Code Red worm replicated itself over 250,000 times in approximately nine hours on July 19, 2001. A worm usually exploits some sort of security hole in a piece of software or the operating system. For example, the Slammer worm (which caused mayhem in January 2003) exploited a hole in Microsoft's SQL server.

Worms use up computer time and network bandwidth when they are replicating, and they often have some sort of evil intent. A worm called Code Red made huge headlines in 2001. Experts predicted that this worm could clog the Internet so effectively that things would completely grind to a halt.

The Code Red worm slowed down Internet traffic when it began to replicate itself, but not nearly as badly as predicted. Each copy of the worm scanned the Internet for Windows NT or Windows 2000 servers that do not have the Microsoft security patch installed. Each time it found an unsecured server, the worm copied itself to that server. The new copy then scanned for other servers to infect. Depending on the number of unsecured servers, a worm could conceivably create hundreds of thousands of copies.

What is a Trojan?


A Trojan is a piece of code that performs unexpected or unauthorized, often malicious, actions. The main difference between a Trojan and a virus is the inability to replicate. Trojans cause damage, unexpected system behavior, and compromise the security of systems, but do not replicate. If it replicates, then it should be classified as a virus.

A Trojan, coined from Greek mythology's Trojan horse, typically comes in good packaging but has some hidden malicious intent within its code. When a Trojan is executed users will likely experience unwanted system problems in operation, and sometimes loss of valuable data.

What is Spyware?


Spyware and Adware, is also know as malware. Malware applications sneak onto your machine when you download many file-sharing services, open infected e-mails, or click on dubious Internet pop-up ads. They can manipulate your system, record your habits, and steal your passwords and credit card numbers. Depending on their degree of aggressiveness, they can steal your privacy or even your identity. And what's more they can be terribly difficult to remove.

How do I know if my computer is infected?


You must remember that there are very many things that can go wrong with your computer and a virus or malware is not always to blame.

The only way you can know whether or not your computer is infected is by scanning your machine with an up to date anti-virus and/or anti-spyware program.

A periodic service (every six months or so) is also a good way to ensure your PC remains free of these ever-present pests.






Call Microsolution Computers today, no job is too big and no job is too small.

1300 307 113